Shipping is the beginning of a process
Check out my latest post on Inside Intercom: All too often, shipping product is seen as an end. A milestone reached, a good time to move onto the next project, an even better time to move onto another...
View ArticleHow to hire designers
Check out my latest post on Inside Intercom: For years the importance of great design in software development was underestimated and misunderstood. Designers the world over lamented that their...
View ArticleHow we design at Intercom
Check out my latest post on Inside Intercom. “…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”
View ArticleClik here to view.
Clik here to view.
How Yelp anonymise user data
Also highlights their limitations. I left San Francisco over 2 years ago just never updated my profile.
View ArticleClik here to view.
The power of not switching context
Making Textra the default SMS app? Easy. Making Google Messenger the default? Very hard, requires you to switch context and navigate around in Settings.
View Article
